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Shipping & Returns Policy

Shipping Policy

Turnaround
All orders for products that are in stock are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

  •           Canada Post
  •           Greyhound Express
  •           Loomis Express
  •           Purolator
  •           UPS
  •           FedEx

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
Shipping is FREE within Canada for orders totalling over $100 (before tax). However, there could be an exception for customers that live in non-populous areas. This is a very small percentage, but for when it does happen for heavy items (such as exhaust kits), then we will work with you to find a happy medium.

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Important Note about Deliveries
We ship all of our parcels out with a signature required option. You may request that this option be removed if there is no one available at the delivery address, however if it is sent without a signature required option and the parcel is stolen or lost, there is nothing that we or the freight carrier can do to compensate you.

Products Damaged During Shipment
Shipments should be inspected at time of delivery. Any obvious damage to the shipment should be noted on the couriers Bill of Lading. Upon unpacking the shipment, you must make any claim for product damage during shipping directly to the courier company. 

 

Returns and Refunds Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 90 days of your purchase. If an item is returned without contacting us prior to you sending it, it may be returned to you at your expense.

1. Please email shipping@bcdiesel.ca to request an RMA number.

2. Ship your item freight prepaid to:
     BC Diesel and Truck Repair, Ltd.
     Returns Department RMA # 
     #114 – 14620 64th Avenue
     Surrey, BC   V3S1X7 

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Electronics can not be returned if they are opened.

Non-Returnable Products
Special order items, replacement parts, items that have been installed, obsolete or discontinued products are not eligible for return.

Restocking Fee
All items are subject to a 15% restocking fee which will be deducted from your refund. Products that are returned with the 90 day return period are also subjected to covering the original cost of the shipping as well as the 15% restocking fee.

Credits
Credits will be issued upon receipt, inspection and approval of the returns items, net of any applicable restocking fees. Please allow 30 (thirty) business days from the date we receive the returned product to process the RMA and issue the appropriate credit. Returns may take longer than 30 (thirty) days if there are core charges are involved, as we have to wait until we receive the core credit from the manufacturer before it is passed along to you.